Refund policy

This is a sample refund policy so that the page is not empty. Replace it with the terms your shop actually offers.

Before installation

You can ask for a refund as long as the eSIM has not been installed or activated.

After installation

Once an eSIM has been installed or activated, the plan counts as used and is refunded only if it cannot connect because of a network fault.

If it does not work

If an installed eSIM cannot connect because of a network fault, we fix it, replace it or refund you.

How to ask

Write to us from the contact page with your order number. Refunds go back to the card you paid with, usually within 5 to 10 working days.